Frequently Asked Questions
Is 777 Sign a trade-only company?
Yes. We offer printing services to resellers and business customers, including print shops, ad agencies, sign shops, photo studios, brokers, and graphic designers.
Do I need to register or have an account to place an order?
Yes. We require customers to create an account with us before making an order. This gives you access to our platform, where you can order, stay up to date on an order’s status, keep track of your order history, and more.
Can I see a proof before my order is printed?
We print the files you upload exactly as submitted. We do not make any changes to customer files unless you have requested our e-mail proof service. Please ensure your files are error-free and match the dimensions you entered before printing them.
Do you use Pantone or Spot colors?
No. All our printing is done in CMYK unless you specifically order a Silver, MU, or custom job. Convert all RGB, Pantone, or Spot colors to CYMK before you upload your files to ensure the printed result matches your desired colors.
How do I set the color code in order to get true blue or black colors?
Please reference to our Blue and Black Color Guide for more information.
Do you print banners to the exact dimensions requested?
No, due to the nature of large-format printing, we cannot guarantee the exact size of printed items. Material heating and drying throughout the printing and finishing process may lead to slight changes in size. We recommend adding extra bleed/size to the product you are ordering.
Do you provide double-sided printing?
Yes, some of our products can be printed on both sides, or single-side print through.
Do you have a guide for Die-Cut printing?
Yes, please reference to the Die-Cut Printing Guide for more information.
Do you ship on weekends?
Saturday deliveries are possible on request and at an extra cost. Otherwise, standard delivery takes place between 1–5 business days. Please note that Friday orders shipped out on Overnight Delivery will be delivered the following Monday unless you request to have it delivered to you on Saturday.
Is there a minimum quantity or value per order?
Though we keep our prices as competitive as possible, all printed items have a minimum charge to account for production costs.
How do I submit more than one order?
Our website only allows one artwork file per job, thus you will need to create a job for each item you would like us to print for you.
Can I cancel my order?
You may cancel an order if it is not yet printed, i.e., it is shown as Next In Queue on the Order Status page. Contact customer support via info@777sign.com or call (702-754-5052) and request to cancel.
We will ask you to provide your name, your account number, and the order number.
How do I exchange, reprint, or return an item?
777 Sign is dedicated to providing our customers with an exceptional printing experience and high-quality products. If you encounter any issues with your order, please report them within five (5) business days. To submit a claim, you can reach out to our Customer Service team by calling (702) 754-5052 or by emailing us at info@777sign.com.
Our Customer Service Representatives will record your complaint and provide you with a claim reference number as we work towards resolving the issue. All defects or concerns must be reported within 5 business days of receiving your order. We may request digital photos to document the issue, and in some cases, you may be required to return the defective product(s) to 777 Sign at your own expense within an agreed timeframe. If a defect is confirmed, we may reimburse the return shipping costs.
Please note that any fees associated with expedited services, such as rush printing or shipping, are non-refundable for defective products unless the defect is a result of a FedEx delivery issue or failure to deliver.
Turnaround times and shipping options for reprinted orders are subject to our production capacity and discretion. Turnaround time begins once we receive your final proof approval, which must be submitted in written/email format. Verbal approvals will not be accepted.
Can I pick up my order?
Yes. If your order is produced at a 777 Sign facility that is close to your location, you may be able to either pick up your order or take advantage of our local delivery service option.